Privacy Policy

1. Information We Collect

At Bilvantex, we collect information that helps us provide better deep relaxation services to our community. This includes personal details you share when registering for our programs, as well as technical data that improves your experience on our platform.

Personal Information

• Full name and contact details when you register for courses
• Email address for program updates and communication
• Phone number for important notifications about your enrollment
• Address information for program materials delivery
• Payment information processed through secure third-party services

Technical Information

We automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, and how you interact with our content. This helps us understand which relaxation techniques resonate most with our users.

2. How We Use Your Information

Your information serves specific purposes that directly benefit your experience with our deep relaxation programs. We don't use your data for unrelated marketing or sell it to third parties.

• Delivering personalized relaxation program recommendations
• Processing enrollments and managing your course progress
• Sending program updates and new technique announcements
• Providing technical support when you need assistance
• Improving our content based on user feedback and engagement patterns
• Maintaining security and preventing unauthorized access

3. Data Storage and Security

Your information is stored securely using industry-standard encryption and security measures. We maintain servers in India and ensure compliance with local data protection regulations.

Data Type	Storage Duration	Purpose
Account Information	Active account + 2 years	Course access and support
Course Progress	Permanent (unless deleted)	Tracking your relaxation journey
Payment Records	7 years	Legal compliance and refunds
Website Analytics	26 months	Platform improvement

4. Your Rights and Controls

You have significant control over your personal information. These rights are designed to give you transparency and choice about how your data is handled.

Access and Correction

You can request a copy of all personal information we hold about you. If any details are incorrect or outdated, you can ask us to update them. Most profile information can be modified directly through your account settings.

Data Deletion

You may request deletion of your personal information, though we may need to retain certain records for legal compliance. Course progress and certificates earned can be permanently removed upon request.

Communication Preferences

You control what communications you receive from us. Opt out of marketing emails while still receiving important course-related notifications, or customize which types of updates interest you most.

5. Third-Party Services

We work with trusted partners to provide certain services, but we carefully control what information is shared and how it's used.

• Payment processing through secure, PCI-compliant providers
• Email delivery services for course communications
• Analytics tools to understand website performance
• Cloud storage providers with data centers in India
• Customer support platforms for technical assistance

These partners are contractually required to protect your information and only use it for the specific services they provide to Bilvantex.

6. Cookies and Website Data

Our website uses cookies to remember your preferences and improve your browsing experience. You can control which cookies you accept through your browser settings.

Essential Cookies

These cookies are necessary for basic website functionality, including maintaining your login session and remembering items in your course cart. They cannot be disabled without affecting site performance.

Analytics and Performance

We use analytics cookies to understand which relaxation techniques are most popular and how users navigate our platform. This data is anonymized and helps us create better content.

7. International Data Transfers

While our primary servers are located in India, some of our service providers may process data internationally. When this occurs, we ensure adequate protection measures are in place.

Any international transfers comply with applicable data protection laws and include appropriate safeguards such as standard contractual clauses or adequacy decisions.

8. Children's Privacy

Our deep relaxation programs are designed for adults. We do not knowingly collect personal information from children under 18 years of age. If you're a parent and believe your child has provided us with personal information, please contact us immediately.

If we discover we have collected information from a child under 18, we will delete that information promptly and terminate any associated account.

9. Policy Updates

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When significant changes occur, we'll notify active users via email at least 30 days before the changes take effect.

Minor updates, such as clarifications or formatting improvements, may be made without prior notice. We recommend checking this page periodically to stay informed about how we protect your privacy.